Bharat Petroleum Corporation Limited (BPCL) has asked domestic LPG consumers to complete their Aadhaar-based electronic Know Your Customer (eKYC) verification to continue receiving eligible government subsidies. Customers can complete the process free of charge through the HelloBPCL app, by contacting their LPG distributor or, where the facility is available, through the delivery person.
The verification process is intended to confirm the identity of LPG consumers. Those who have already completed their eKYC do not need to repeat it unless instructed to do so by their provider.
According to BPCL’s announcement, consumers can complete the verification using their mobile phones without necessarily visiting a gas agency. However, the subsidy eligibility and applicable conditions depend on the relevant government rules.
LPG eKYC 2026: How to Complete Verification Through the HelloBPCL App
BPCL consumers can use the HelloBPCL app to complete their eKYC process. The general steps are as follows:
- Download the official HelloBPCL app from your phone’s app store.
- Log in and look for the eKYC or Aadhaar authentication option.
- Follow the instructions displayed on the screen.
- If required, install the additional application used for Aadhaar-based face authentication.
- Complete the facial verification process as instructed.
- Check the confirmation message to see whether the verification was successful.
The process is free of charge, according to the information provided by BPCL. Consumers who have already completed their eKYC can check their status rather than submitting another verification request.
How to Complete LPG eKYC at a Gas Agency
Consumers who cannot complete the process through a mobile phone can contact or visit their LPG distributor.
At the agency, Aadhaar-based verification can be completed using a biometric device, where the facility is available. The process is free of charge.
Customers should carry the necessary identification details and follow the instructions provided by their distributor to complete the verification.
Can You Complete eKYC During LPG Cylinder Delivery?
Another option may be available when the LPG cylinder is delivered to your home. Consumers can ask the delivery person whether biometric verification is supported through their authorised application.
If the facility is available, the verification can be completed during the delivery visit. Consumers should confirm that the process is being conducted through an authorised service.
What Happens If You Do Not Complete LPG eKYC?
Not completing eKYC does not necessarily mean that a consumer will be unable to purchase an LPG cylinder. However, the failure to meet applicable verification requirements may affect eligibility for government subsidies.
According to the information provided, consumers may still be able to purchase 5 kg or 10 kg Bharatgas Lite Zip cylinders through digital channels at the prevailing market price. These cylinders will not receive a government subsidy under the stated conditions.
Consumers should therefore check their eKYC status and confirm the latest requirements with BPCL or their LPG distributor. Those who have already completed the verification generally do not need to take further action unless asked to do so.
Disclaimer: This article is intended for general informational purposes only. LPG eKYC procedures, subsidy eligibility and cylinder pricing may be subject to government rules and updates from the service provider. Consumers should check BPCL’s official website, the HelloBPCL app or their authorised LPG distributor for the latest confirmed instructions before taking action.
