The Employees’ Provident Fund Organisation (EPFO) has reported significant progress in resolving public complaints and improving administrative services after successfully completing its Special Campaign 6 .
The campaign focused on faster grievance redressal, better record management, cleanliness and improving the overall experience of employees and pensioners dealing with EPFO offices.
EPFO Exceeds Its Grievance Disposal Target
During the campaign, EPFO disposed of 2,36,021 public grievances, exceeding its target of 2,05,000 by 15.1%.
Out of these complaints:
- 2,02,984 grievances were resolved through EPFiGMS.
- 33,037 grievances were disposed of through CPGRAM.
- 10,343 appeals were also resolved through the CPGRAM system.
These figures highlight the organisation’s efforts to improve complaint-handling services for provident fund members and pensioners.
Major Improvements in Office Administration
The campaign also focused on improving the management of physical and digital records.
EPFO reviewed 41,875 physical files and 8,355 electronic files during the campaign. It also completed cleanliness activities across 598 identified units.
These initiatives were aimed at improving workplace efficiency and making administrative services more organised.
What This Means for PF Members
Faster grievance disposal can help employees and pensioners receive responses to complaints concerning PF accounts, withdrawals, pension-related matters and other EPFO services.
Members who are facing unresolved issues can use the official grievance redressal system to submit and track their complaints.
EPFO Continues to Improve Digital Services
Alongside administrative improvements, EPFO has been expanding digital facilities to make provident fund services easier to access.
The organisation’s focus on digitalisation, transparency and faster complaint resolution is expected to improve service delivery for millions of EPF members.
The latest campaign results underline EPFO’s efforts to make provident fund administration more efficient and member-friendly.
