The Employees’ Provident Fund Organisation (EPFO) has introduced new digital facilities to make provident fund services more accessible for millions of subscribers. Under the latest initiative, members can now use EPFO’s verified WhatsApp service to access important account-related information without having to visit an EPFO office.
The move is part of the organisation’s broader efforts to improve digital services and simplify the experience for employees and pensioners.
Check PF Balance and Passbook Through WhatsApp
EPFO’s new WhatsApp facility allows subscribers to access several important details about their provident fund accounts through a familiar messaging platform.
Members can use the service to check their PF balance, view their passbook information and access details of their latest five transactions. The facility is expected to make routine account enquiries quicker and more convenient.
Subscribers can also receive personalised guidance and assistance with certain formalities related to the Pradhan Mantri Viksit Bharat Rozgar Yojana (PMVBRY).
Automatic Settlement for Small Inoperative PF Accounts
Another important development announced by EPFO is the automatic settlement of eligible inoperative accounts.
Under this initiative, Aadhaar-verified inoperative EPF accounts with balances of up to ₹1,000 can be settled automatically after the required identity and bank account verification. Eligible members will not need to submit individual claims for this process.
The initiative is expected to benefit approximately one lakh accounts involving a total amount of around ₹5 crore.
Faster PF Services Through Digital Improvements
EPFO has also reported improvements in its claim settlement process following technological upgrades. The average claim settlement time declined to 2.57 days in October 2026.
These improvements are aimed at reducing paperwork, making services more accessible and helping subscribers receive their provident fund savings more conveniently.
What PF Members Should Know
The new WhatsApp facility provides easier access to routine PF information, while automatic settlement is intended to help eligible members recover small balances in inactive accounts.
EPFO’s latest initiatives reflect its growing focus on technology-driven services and faster delivery of social security benefits to employees across India.
